Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately.
SECURE CHECKOUT
The Park Avenue Shop automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Once your customer's information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the internet, so your customer's private information is available only to authorized computers.
RETURN POLICY
If for any reason you are not satisfied with a product, we offer a 7 day money back guarantee less shipping and handling. When returning an item, please make sure to use the original packaging .
International Shipments
Orders that are shipped outside the supplier country might incur custom and sales taxes. It is the buyer's responsibility to pay for these additional fees at the time of delivery. If a shipment is refused we will deduct these fees from the refund which will be added to the normal restocking fee.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers or from staff error, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. In order to capture as much detail in our images for your benefit, actual jewelry size may be different than the size they appear in the site due to extreme close ups of the images.
ADDITIONAL TERMS WHICH APPLIES FOR THE JEWELRY SECTION
We are sorry we cannot normally ship to the following countries: Afghanistan, Iran, Angola, Iraq, Bangladesh, Poland, Bulgaria, Romania, Burma Rwanda, Burundi, Seychelles, Congo, Slovenia, Cuba, Sudan, Ethiopia, Syria India, Yemen, and Indonesia.
Due to varying custom laws, we cannot tell you if you will incur custom fees. We do know that USA customers do incur up to a 6.5% custom fee which must be paid upon receipt of the item when receiving items sent from outside the US. European customers incur a 20% VAT tax. If you are in the USA or Europe, please check with your local customs department for the particulars in your case!
ADDITIONAL TERMS WHICH APPLIES FOR HEALTH AND BEAUTY ITEMS
Please note, we do not accept returns for some cosmetics and skincare items due to health reasons, please make your selections carefully. If you need to question, please contact us.
